Can I see a preview before ordering?
Because our custom pet portraits are individually hand illustrated, we don't have a way to provide a preview prior to ordering. However, we do email you a mockup of what your pet portrait will look like prior to creating. We will not move forward with creating your portrait until your proof is approved.
How long does it take?
Our whole process from placing your order to receiving it typically takes 7 business days. While shipping delays can occur with the courier, we stand by the fact that we are the fastest custom pet portrait creators out there!
How much does shipping cost?
At times, we do offer a free shipping sale, our announcement header will show this. If that is the case, there is no shipping charges applied.
Flat Rate Shipping - $6.95 Shipping Cost
International Flat Rate Shipping - $8.99 Shipping Cost
Can I cancel or get a refund on my order after it is placed?
Due to the custom nature of our products we do not offer refunds after 12 hours of placing your order. That said, we ensure 100% customer satisfaction through our proof process that allows you to make changes until you are 100% satisfied with your proof before we create your order. After this time period, refunds will be processed at our discretion.
Any other questions?
Shoot us an email at firstname.lastname@example.org or chat with us live. We'd love to hear from you!